This policy describes how The Water Street Collective Limited (“The Water Street Collective”, “we”, “us”, “our”) collects, holds, uses and discloses your personal information, what choices you have regarding our use of that personal information, and your ability to access and correct that personal information.
2 Why do we collect and handle personal information?
The Water Street Collective collects, holds, uses and discloses personal information to provide our products and services, manage our business and relationships and better understand the individuals we engage with. For example, we may collect and handle personal information:
We may not be able to do these things, or at least, do them as effectively, if we are unable to collect the personal information we seek. For example, we may not be able to respond to your requests and queries.
3 What types of personal information do we collect?
The type of personal information that we collect may include:
4 How do we collect your personal information?
We may collect your personal information through various means, including:
5 Who do we disclose your personal information to?
From time to time, The Water Street Collective may share your personal information with other people and companies, for the purposes listed at section 2 above. This includes:
Some of the third parties that we share personal information with may be located, or otherwise operate outside of Australia, for example, in the United States, Canada, European Union or United Kingdom. While these overseas parties will generally be subject to obligations to protect this personal information, we are not responsible for ensuring that they meet the specific requirements of Australia’s privacy laws, and you may not be able to seek redress under those laws.
6 Direct marketing
We may use your personal information to send direct marketing communications to you, including by mail, email, SMS text message, MMS, and other messaging platforms such as WhatsApp and Messenger.
The direct marketing may relate to:
You can opt-out of receiving direct marketing communications from us (or third parties on behalf of us) through the unsubscribe function that will be made available to you with each direct marketing communication, or by emailing your request to firstname.lastname@example.org.
Targeted online advertising
We may also use your personal information to market our products and services to you using targeted online advertising via social media or on a web browser. We use digital platforms like Facebook, Google, Instagram, YouTube, TikTok, X (formerly known as Twitter) and LinkedIn. We also may engage in direct marketing through “push notifications” or banner pop ups on our website or app. We use marketing service providers to help us deliver that advertising. These companies may use personal information that they already hold about you, or information we may provide to them, to serve you with more relevant advertising about our products. You can opt out of most targeted advertising by following the prompts in that advertising. This generally opts you out of the targeting only. You will still see advertising but it may be less relevant to you.
8 How do we protect your personal information?
The Water Street Collective understands the importance of protecting your personal information, and has taken steps to protect your personal information in our possession, as well as where we use affiliates or third party service providers to store that information for us. These steps include physical, technical and operational safeguards such as data access restrictions, firewalls, restricted site access and contractual protections. However, we cannot fully guarantee that the information you submit to us will be inaccessible by an unauthorised party or otherwise misused in an unauthorised manner.
9 Accessing, updating and correcting your personal information
If you wish to correct, access or update any of your personal information that we hold, or for any other reason, please contact us at email@example.com.
Please provide as much detail as possible about your request, as this will help with our response. We will aim to provide you access to your personal information, or our reason for refusal within 30 days of your request. We may charge a reasonable fee for providing access where lawful for us to do so.
If we are unable to provide you with access to, or correction of your personal information, we will in most cases provide you with the reason(s) for refusal.
10 Making a privacy complaint
If you are concerned about how we have handled your personal information, you can make a complaint to The Water Street Collective using the contact details above. We will endeavour to investigate your complaint within a reasonable period of time, depending on the complexity of your complaint, and will notify you of the outcome of our investigation.
If you are not satisfied with our handling of your complaint, you can also file a complaint with the Office of the Australian Information Commissioner using the following contact details, in accordance with the process listed online at https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us:
Office of Australian Information Commissioner
GPO Box 5288, Sydney NSW 2001
1300 363 992
11 About this policy
We may revise this policy from time to time. The most updated version will be on our website, and you can also request a paper copy of this policy. We encourage you to check this page from time to time for any changes, especially where you are providing personal information.